We had an issue upgrading from Windows 2008 to windows 2012, so we rolled back to a previous backup of 12/16/15 for both the database and the server.
We are using BO 4.1 SP4 in MS-SQL 2008. One server setup, no clusters.
The CMS comes up and I can see it in task manager, the SIA also comes up and I can also see it in the task manager. I can log in to the CMC.
When I check Servers everything is down except for the CMS, I try to start but they will not start. If I look at the CMS server properties it states: Database access error. Reason Error decompressing properties BLOB for tuple R498-P1009-C728 with error (4294967293)..
When I look at any server properties for the other services it says: The Server Intelligence Agent for this server is unavailable.
I have checked the ODBC setup and the service accounts and they are all OK. I also checked to make sure I was able to login to the database with the service account and I was.
I checked the Windows Event Log and it is getting filled with Event ID 33018: Unable to delete file from the file repository. Make sure a File Repository Server is running and registered and enabled. Details : Failed to connect to the File Repository Server Input. Make sure the server is up and running.
I have restarted the server several times, no luck.
On the SQL side the service account is the dbo for the database.
Service Manager Trace log shows:
.\TenantInterceptor.cpp:197:-: TraceLog message 2
|d298751a-5006-3db4-fba7-60f484cb9172|2015 12 19 06:59:17:870|-0600|Error| |>>|E| |SvcMgr| 4756|4760|| ||||||||||||||||||||||assert failure: (.\TenantInterceptor.cpp:197). (m_pInterceptor == NULL : no message).
CMS Trace log shows many of these:
|e60425cf-f810-ba04-e859-1b31c94f8a94|2015 12 19 07:37:14:455|-0600|Error| |>>|E| |cms_GSUERPWEBI.CentralManagementServer| 5000|1548|| |24|0|2|0|CMC.WebApp|gsuERPWEBi:1740:40.292:1|BIPSDK.SessionMgr:logonEx|gsuERPWEBi:1740:40.292:6|cms_GSUERPWEBI.CentralManagementServer.UserLogonEx5|localhost:5000:1548.2196:1|Cve6UxDsyk4MvT2X4rPAzNc122|||||||||||assert failure: (.\sessionmgr.cpp:3536). (0 : CSessionMgr::ValidateApplicationCUID: Attempt to login when specifying an invalid application CUID session. The specified id is = Af6SXD8cxq5Pu77TaMS_eiw).
The SIA Trace log shows many of these:
|E5B1FC1F72584739A72FD41C045AD7EC962|2015 12 19 07:52:54.935|-0600|Error| |==|E| |SIA_GSUERPWEBI| 4884| 15|InfoStore Agent | |2|0|0|0|BIPSDK.InfoStore:query|gsuERPWEBi:4884:15.6044:1|-|-|BIPSDK.InfoStore:query|gsuERPWEBi:4884:15.6044:1|Cou0Lxt5MkCXg6Z0GwEAmqk179c|||||||||com.businessobjects.foundation.exception.ExceptionSerializer||Failed to serialize exception. Encountered SAXException. Content is not allowed in prolog.
|E5B1FC1F72584739A72FD41C045AD7EC963|2015 12 19 07:52:54.935|-0600|Error| |==|E| |SIA_GSUERPWEBI| 4884| 15|InfoStore Agent | |2|0|0|0|BIPSDK.InfoStore:query|gsuERPWEBi:4884:15.6044:1|-|-|BIPSDK.InfoStore:query|gsuERPWEBi:4884:15.6044:1|Cou0Lxt5MkCXg6Z0GwEAmqk179c|||||||||com.businessobjects.foundation.exception.ExceptionSerializer||Error occured while parsing the serialized exception. null Content is not allowed in prolog.
We restored to a point in time where we are sure that the system was working properly.
Any help or guidance is truly appreciated. This is our production reporting server.