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Overview (Back to top)
- New Support Package 5 for SAP Multichannel Foundation for Public Sector releasedby Albrecht Weiss on September 17, 2015
- SAP Multichannel Foundation for Utilities and Public Sector SP05 is now releasedby Asif Dogar on September 16, 2015
- Watch two short videos about SAP Multichannel Foundation for Utilities and Public Sector (MCF) (1:42) and the SAP Self-Services for Utilities (SSU) mobile app (0:40) on YouTube (Sept 7, 2015)
- Do we Need a Mobile App for Customer Self Service? by Robert Straubinger on July 23, 2015
- SAP Self-Service for Utilities (SAP SSU) 1.0 mobile app for Android and Apple is now available by Asif Dogar on June 11, 2015
- SAP Multichannel Foundation for Public Sector released by Albrecht Weiss on Apr 10, 2015
- SAP Multichannel Foundation for Utilities SP04 was recently released: what's inside by Yevgen Trukhin on March 25, 2015
- SAP Multichannel Foundation for Utilities SP03 offering a brand new responsive UI out-of-the-box, is now available by Asif Dogar on September 26, 2014
- SAP Multichannel Foundation for Utilities just got better with Sp02by Mohammed Wasim Arafat on July 2, 2014
- SAP Multichannel Foundation for Utilities 1.0: What’s under the hood? by Mohammed Wasim Arafat, Jan. 23, 2014
- Multichannel self-service for Utilities from SAP is about more than just adding apps by Juergen Kuhmann, Sept. 24, 2013
Technical Info (Back to top)
User Management
User Self-Service in standard SAP Gateway (please check very nice video tutorial)
User Provisioning with SAP IDM
User Interface
Responsive UI Application Configuration
Responsive UI Application Setup for IS-U only Scenario
Desktop UI Application Configuration
OData Enhancement
Analytics
Web Analytics Integration and Visualization in SAP Lumira
General Channel Analytics and Reporting
OData Services Integration
Best Practices (Back to top)
- New: SAP Multichannel Foundation for Utilities: First reference customers / Erste Referenzkunden by Michael Ernzerhoff on Aug 25, 2015
Learning Material (Back to top)
- Updated: WDEUMC (SAP Multichannel Foundation for Utilities) training sessions will continue in 2016. Planned training dates at the International SAP training center in Walldorf/Germany: March 3-4, June 20-21, Sept 29-30 and Nov.28-29. Courses will be offered in English and German. For more details and registration visit https://training.sap.com/shop/course/wdeumc-sap-multichannel-foundation-for-utilities-classroom-010-de-en/
- Learning Map for Consultants / Early Knowledge Transfer Material (EKT_MULTICH10CONS) >>LINK to SAP Learning Hub
Additional Info (Back to top)
- For Online Help please visit our >>SAP Help Portal
- To access the Administrator´s guide (updated June 2015) including configuration details, visit either >>SAP Help Portal or >>SAP Service Marketplace (Quicklink: instguides) (choose Industry Solutions > Industry Solution Guides > SAP for Utilities)
- Sizing guide on >>SAP Service Marketplace (Quicklink: sizing): See the Guide under Sizing > Sizing Guidelines > Industries
The SAP Service Marketplace is just for customers and partners. Read what it is and how you can get access SAP Service Marketplace Overview and FAQ